Booking with Booking.com

Booking in Malaver with Booking.com

Complaints and Cancellations
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Complaining will be informed to OLAIN INVERSIONES S.A.L. through contact person/s given by customer. It will be possible either directly or through other media such as telephone, e-mails or any other else available in the future.

OLAIN INVERSIONES S.A.L. is responsible for proper property state, its equipment running and services given as well. Any complaining on that should be repaired as soon as possible, and otherwise alternatives or compensations will be offered.

OLAIN INVERSIONES S.A.L. won’t be responsible of any third party circumstances or force majeure which modify the property circumstances, or avoid the proper equipment running or services given.

Complaining Orly will be accepted during stays, before or after, there won’t be any right of it, even if extra stay comunicated to and authorizated by OLAIN INVERSIONES S.A.L.

Cancellation Policy

Cancellation policy detailed below aplying to any cancellation, force majeure included. You should consider any possibility of travel secure which includes cancellations.

Any amount of Money payed as booking won’t be returned.

In case of 100% booking paied before stay, cancellation return will be as follows:

  • 80% total amount will be returned if cancellation advised 45 days before check in date.
  • 70% total amount will be returned if cancellation advides between 44 and 31 days before check in date.
  • 60% total amount will be returned if cancellation advides between 30 and 8 days before check in date.
  • 20% total amount will be returned if cancellation advides between 7 and 3 days before check in date.
  • There won’t be any return right if cancellation is making 48 before check in date.

Cancellations should be notified via e-mail. Mail date will be taken for devotion date, if needed. Afterwards, customer will recive via e-mail reception confirmation, informing about amount returned and brochure to fill and send to OLAIN INVERSIONES in order to get amount returned.